Your clinic closes at 6.
Hana keeps answering.
Hana picks up the calls your front desk can't, books patients into open slots and sends you a short summary of every call. In English, Mandarin, Malay and Bahasa Indonesia.
- Answers after hours, at lunch and on Sundays
- Books patients into your open slots
- A summary of every call, sent to you
- Never gives medical advice
Pretend you're a patient calling a clinic after hours. Ask for a slot, ask about prices, switch to Mandarin. Try to trip her up.
Opened inside WhatsApp or Instagram? Open this page in Chrome or Safari first, then allow the microphone when asked. Please don't share real medical details.
Stuck for words? Ask her one of these
- Are you open this Sunday?
- 我想预约洗牙
- Boleh saya buat temujanji esok?
- How much is a check-up?
- Ada slot kosong hari Sabtu?
- It's 9 pm and my tooth hurts
- 你们几点关门？
Where calls go missing
Patients call when your team can't pick up.
Mid-procedure
Gloves on, patient in the chair. Hana takes the call, so nobody has to choose.
Lunch break
The 1 pm rush is when many patients call. Hana covers the desk while the team eats.
After 6 pm
A toothache doesn't wait for opening hours. Hana books the first slot tomorrow.
Sundays and public holidays
The clinic rests. The phone doesn't. You read the summary when you're back.
The free 14-day pilot
Set up once. Every call answered.
A 10-minute setup chat
Tell us your hours, services, prices and how you like bookings handled. We set Hana up for your clinic.
Hana covers the gaps
Your phone rings first. Hana only steps in when nobody picks up, so your front desk works exactly as it does today.
You see every call
After 14 days, see who called, what they wanted and what Hana did. Keep her, or we switch her off.
Pricing
Free to try. Clear if you stay.
Start here
14-day pilot
S$0
- No card needed
- No contract
- Every call summarised for you
After the pilot
If you keep Hana
S$299 /month, from
- Plus a one-time S$1,500 setup
- Every price in writing before you decide
- No surprise bills
Questions clinics ask
The fine print, in plain words.
What if Hana doesn't know the answer?
She takes the caller's name and number, says the clinic will call back, and flags it in your summary. She doesn't guess.
Will she give medical advice?
No. Hana books appointments and answers the questions you approve, like hours, services and prices. Anything clinical goes to your team. In an emergency, she tells the caller to call 995.
Can callers still reach a person?
Yes. Your team's phone rings first. Hana only steps in when nobody picks up, and callers can always ask for a call back.
What happens to patient details?
Hana only collects what she needs to book: name, phone number and reason for the visit. Your patients' details are never used to train Hana.
What happens after 14 days?
You decide. Keep Hana on a plan, or we switch her off. Nothing is charged unless you sign up.
Tonight's calls are coming anyway.
Let Hana take them.
Or WhatsApp 8779 8550 · hello@pencilglow.com